Louisville Slugger
Baseball Fastpitch Softball Slowpitch Softball

 

Customer Service

 

FAQS

Q: What is BBCOR?

A: BBCOR stands for Bat-Ball Coefficient of Restitution. This new bat standard replaces the previous BESR standard and is designed to achieve wood-like performance in non-wood bats. Beginning January 1, 2011 for college play and January 1, 2012 for high school play, all bats must be BBCOR certified.

A qualified BBCOR bat is a Big Barrel bat (2⅝") that is made by an approved bat licensee, has a BBCOR mark permanently attached to the bat that is recognized by NFHS or NCAA as a legal bat for NFHS or NCAA sanctioned play and has no more than a minus 3 ounces difference from the length of the bat. Minimum bat length is 29 inches.

All BBCOR bats will incorporate a logo mark, once certification approval is granted. This mark will be consistent across every approved bat design so umpires will easily identify approved bats. The logo is below:

BBCOR


To purchase our BBCOR bats or for more information, please visit our home page or the official Louisville Slugger Facebook page. We also have a Youtube channel – Slugger Nation – featuring videos of various players using and explaining our BBCOR bats.

Q: What are the requirements for the USSSA baseball bat mark and what does it look like?

A: The new USSSA baseball bat marks and grandfathering rules are effective January 1, 2012. USSSA baseball bat mark and rules below:

USSSA


Big Barrel Bat Rules (2⅝" or 2¾") – 14U & Below
Effective January 1, 2012
  • Have the new USSSA Mark on its taper OR
  • Be a Qualified BBCOR* bat OR
  • Be a Wood Bat
ALL of the above must be manufactured by an approved USSSA Bat Licensee. This applies to ALL Big Barrel Bats, including Coach Pitch bats.

Big Barrel Bat Rules (2⅝" or 2¾") – 15U & Above
  • Must be NFHS approved with the appropriate BBCOR certification mark OR
  • Be a Wood Bat
Both of the above must be manufactured by an approved USSSA Bat Licensee.

Small Barrel Baseball Bat Rules (2¼" or less) For 2012 and 2013
  • Have the new USSSA mark on its taper OR
  • Have the old USSSA mark OR
  • Be a Wood Bat
Both of the above must be manufactured by an approved USSSA Bat Licensee

*A qualified BBCOR bat is a Big Barrel bat (2⅝”) that is made by a USSSA approved bat licensee, has a BBCOR mark permanently attached to the bat that is recognized by NFHS as a legal bat for NFHS sanctioned play and has no more than a minus 3 ounces difference from the length of the bat. Minimum bat length is 29 inches.

Q: Can I follow Louisville Slugger on Facebook, Twitter, or Youtube?

A: YES! We have a Facebook page, Twitter account, and a Youtube channel. Follow us for the latest updates on our products, exciting news, and giveaways. Please click on the links below to access these pages:

Q: Where can I find assembly instructions for my Practice Partner unit?

A: You can locate the model number of your practice partner unit below and click on the link or call into our customer service department to obtain instructions. The number is 1-800-282-2287 (option 1).

Q: Does Louisville Slugger sell replacement nets, bungees, and accessories for Practice Partner units?

A: Yes. Our Practice Partner replacement nets, bungees, and accessories are available for purchase on our website, please click here.

Q: How can I find a store in my area to see / buy Louisville Slugger products?

A: You can browse through our dealer locator or e-mail our Customer Service Department - customer.service@slugger.com - and provide them with your address; a response will be sent within 24 business hours.

Q: Does Louisville Slugger sell directly to the public; can I order through your Internet site?

A: Louisville Slugger does not sell baseball or softball equipment directly to the public. However, you may purchase Louisville Slugger products through the Shopatron “Shop Now” feature on our website at www.slugger.com. Please click on the “Shop Now” option at the top of our home page to see what is available. You may also visit your local Authorized Louisville Slugger retailer to inquire about product availability and pricing

Louisville Slugger also sells Slugger branded commemorative & personalized bats. Please refer to our official online gift shop to see these and other Louisville Slugger products available for purchase. www.sluggergifts.com.

Q: Which type of wooden bat should I choose: Maple or Ash?

ASH

Pound for pound, ash is the STRONGEST TIMBER available. In addition to strength, ash has FLEXIBILITY that is not found in other timbers, so it tends to flex rather than break. This gives you a larger, more forgiving sweet spot in terms of breakage. When an ash bat does break, it usually will simply splinter and remain in one piece. Maple, on the other hand, has a tendency to snap into two pieces.

There is one more important benefit of ash. Because ash is a lighter timber than maple, it allows you to choose from a WIDER RANGE OF BAT MODELS. For example, with ash you can specify a large, long barrel and still end up with a bat that isn’t too heavy for your swing. One down side of ash is that the timber may flake or delaminate after extensive use.

MAPLE

Maple is a very dense timber that has a slightly greater SURFACE HARDNESS than ash. Some players believe this hardness gives them better performance. It is a matter of physics: the harder the surface, the quicker and further the ball may rebound. This perceived performance is one of the reasons why maple is becoming so popular with today’s hitters.

Maple is a closed-grain timber, which makes the bat less prone to flake than an ash bat and allows for maple bats to be MORE DURABLE. However, the structure that gives maple its strength also leads to a weakness: when a maple bat breaks, it tends to snap in half rather than just splinter like ash. Additionally, maple may have a smaller sweet spot than ash. If you get outside that sweet spot, the bat could break.

One issue with maple is weight. Since it is heavier, its weight may make a large barreled bat too heavy for some players. As such, most players who choose maple use a model with a smaller barrel to get the bat weight they desire.

Q: How do I hit with a wooden bat?

A: The Louisville Slugger trademark is stamped on each and every one of our wooden bats. The stamp is always placed on the less sturdy side of the bat (this is the flat grain side). After a bat is produced, you can tell on which side the Louisville Slugger logo should be stamped by examining the wood grain surface of the bat. Typically, the further apart the wood grain lines are spaced on each section of the bat, the weaker that portion of the bat is. You do not want to hit the ball in this area. Not only does placing the Louisville Slugger trademark on our bats help to distinguish our products, it also aides in helping the hitter to realize where the sweet spot of the bat is located. When using a wooden bat, it is important to swing the bat with the Louisville Slugger trademark facing either up or down in order to maximize both the durability of the bat as well as the performance of the hitter.

When standing at the plate, have the bat logo facing directly up toward the sky, or facing the ground. Bring the bat back as though you are preparing to swing. When you slowly bring the bat back around to where it would hit the ball, the logo should still be facing directly up or directly down. This will allow you to hit the ball with the bat in the area where the spring and summer growth are… the strongest part of the bat. We hope this information will help when using your Louisville Slugger bat! Good luck with your season!

Q: I have a defective product; how do I go about returning it?

A: You can use our Online Warranty Form – click here – or call our Customer Service Department at 1-800-282-2287 (press option 1) to set up a return authorization. Customer Service Representatives are available Monday – Friday, 7am – 5pm Eastern Time.

Q: Does Louisville Slugger have a consumer inquiry line?

A: Yes; the number is 1-800-282-BATS (2287). You may also email our Customer Service Department at customer.service@slugger.com. You will receive an email response from one of our Customer Service Representatives within one business day.

Q: Who can I contact if my question wasn’t answered?

A: Here at Louisville Slugger, we receive a variety of questions on a daily basis. If your question wasn't answered, please call or e-mail our Customer Service Department and they will be happy to help you. Please call 1-800-282-BATS (2287) or send an e-mail to customer.service@slugger.com.

 

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